FAQs
Do I need to make an appointment?
Although walk-ins are welcome, we prefer bookings to ensure our clients have our complete and full attention.
We also need to ensure we have one of our change rooms booked for you during your time in our showroom. To ensure we meet these needs, appointments are necessary.
Do you hire out gowns?
We offer a retail service only.
Can I buy off the floor ?
Yes! All gowns on the floor are ready for sale.
For brides, If you don’t have the time to wait for our standard order gowns and an express order is not a possibility, you can purchase a stock gown off-the-rack from the selected gowns available in store.
Please discuss with our Consultants and they will be able to help you with all the options available.
What is your price range?
Occasion wear $189 - $1200
Wedding gowns $500 - $3000
Custom gowns (On Application)
How do I order?
Please visit the store to make a purchase. If you cannot access the showroom, we can organise over the phone payment and shipping.
At the time of purchase we require a 50% deposit. Your order will then be placed.
We then will complete a lay-by of which your monthly payment amount will be written on your lay-by contract. Monthly payments can be made in store or over the phone.
We accept Visa & Mastercard payments. We do not accept American Express.
Once your gown has arrived in store, your outstanding balance (if there is one) will need to be paid on collection or alteration of your gown.
What is your return policy?
If your item has been ordered in specifically for you, a 20% handling fee will be charged.
Sale Items are sold on “as is” basis and all purchases are final.
We do not offer refunds for change of mind on customised items.
If you would like to return or exchange an item, please contact us directly for assistance.
Who will alter my dress?
We offer a premium in-house alteration service. Once you purchase your gown and find your desired shoes you wish to wear, you will need to book a fitting with a seamstresses. We charge $75/hour for alterations.
Alterations are not included in the retail price of the dress.
Our standard price list has been prepared by way of guideline for basic alterations, and these prices are quoted for standard alterations. More complex alterations, including all bridal alterations, are estimated.
Please contact the store to get a quote on an alteration.
How long do alterations take?
Alterations are normally completed within five to twelve working days unless otherwise stated. Please ask about express alterations prior to appointment.
Do you make custom gowns?
Yes we offer a bespoke dress service. If you have a dream gown you would like to create, one of our dress makers can assist you.
If you would like to discuss designing a dress, please call the store to book an appointment (08) 9471 8888